India – 30 days replacements from the date of product delivered.

Shipping charges for replacement requests will be borne by Sawaal. Exchanges will be processed only for the same amount as the original order value or a higher amount. 

Please note that the product must be returned unused and all tags and labels should be attached.

Returns and Refunds

India – 30 days returns from the date of product delivered.

Shipping charges will be borne by the customer if you wish to return the piece. You will be charged Rs. 100 which will be deducted from the refund amount. 

Shipping will be borne by Sawaal only under the following conditions:

• If there is manufacturing defect in the piece.
• If the package is received damaged.

Please note that the product must be unused and all tags and labels should be attached.

Refunds will be processed within 2-3 business days after the product reaches our warehouse and runs through a quality check within 24 hours. Thereafter on approval, the refund will reflect in your original payment mode within 20 business days.

If an order is canceled after the product has been shipped from our warehouse, the refund will be then processed only after it reaches back to our warehouse and runs through the quality check. On approval, it will then follow the standard refund procedure as mentioned above.